LIBRO allows students and patrons to use natural language and chat to connect with libraries through Amazon’s Alexa, ConverSight.ai’s mobile app and, soon, Apple’s Siri and Google Home.
Conversational interaction enhances user experience beyond swipe and click
Users can access the library in various languages through voice and chat
Natural language and conversation is the future of user interaction, ensuring the future of libraries
Get prompt responses from a friendly, professional and knowledgable support team.
Using Amazon’s Alexa or the LIBRO mobile app, a student or patron uses natural conversation to access information in the library’s catalog and events calendar.
With the library’s permission, LIBRO can enable the user to search by title, author or genre; hold, cancel and renew materials; manage his/her account including fees due, return dates and more; learn about library hours or events and reserve his/her spot, if reservations are required.
Functionality with these platforms will be available soon.
The use of voice-based platforms has grown dramatically over just the past few years, with 16 percent of Americans – 39 million people – owning a smart speaker as of January 2018. That figure is up 128 percent over January 2017. 44 percent of those people said they now use the voice features of their phones much more than they did previously. This trend is expected to continue. The ease of use allows students and patrons to access their library accounts and interests while multi-tasking, allowing for more interaction with the library.
Pricing is based on projected number of users, and subscriptions are on an annual basis. We will work with your library to develop a plan that will work for you.
If you work on an API platform we’ve already implemented, integration takes about a week. If your API is new to LIBRO, integration will take 4-6 weeks.